Privacy Policy

At Otosyn, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you visit our website or engage in our services, including health optimisation, movement coaching, and metabolomics testing. By using our website or services, you agree to the collection and use of your data in accordance with this policy.

We collect the following types of personal data:

‍Contact Information: Name, email address, phone number, and mailing address.
‍Health and Fitness Information: Details related to your health status, medical conditions, physical activities, and fitness goals, provided through questionnaires or assessments.
‍Payment Information: Billing address, payment method details, and transaction history for services rendered.
‍Usage Data: Data about your interactions with our website, such as IP address, browser type, pages visited, and device type, collected through cookies or other tracking technologies.

We use your personal data for the following purposes:

‍Providing Services: To deliver our health optimisation, movement coaching, and metabolomics testing services, including consultations, assessments, and personalised plans.
‍Communication: To communicate with you about your services, appointments, and follow–up consultations, and to send you educational content or promotional materials, if you have opted in.
‍Improving Services: To analyse your feedback and improve the effectiveness of our offerings, including website content and services.
‍Compliance: To meet legal obligations, such as processing payments, responding to inquiries, and adhering to regulations.

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or alteration. This includes secure servers, encrypted communication, and compliance with the General Data Protection Regulation (GDPR).

We do not share your personal data with third parties except:
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‍Service Providers: Third–party companies that assist us in providing our services, such as payment processors, web hosting, and email marketing platforms. These providers are bound by confidentiality agreements and can only use your data to perform the services we request.
‍Legal Compliance: We may disclose your data if required by law or in response to a valid legal request, such as a court order.

Under GDPR, you have the following rights:

‍Access: You can request a copy of the personal data we hold about you.
‍Correction: You can request corrections to any inaccurate or incomplete data.
‍Deletion: You can request that we delete your personal data, subject to certain conditions e.g., legal obligations.
‍Objection to Processing: You can object to the processing of your personal data under certain circumstances.
‍Withdrawal of Consent: If we process your data based on your consent, you can withdraw that consent at any time. To exercise these rights, please contact us using the information below.

Our website uses cookies to enhance your experience. Cookies are small files that are stored on your device and help us collect data such as your IP address, browser type, and user behaviour on our site. You can control cookies through your browser settings, including blocking or deleting them, though doing so may affect your experience on our website.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the email in the footer.